Restaurant Show 2011 – NEW PRODUCT LAUNCH, 10-12 October, Earls Court 2, STAND A50
Service Please!
More power to your Customer Service, at the touch of a button
A new low-cost pager system designed to shake up customer service in the hospitality sector launches at Restaurant 2011. The latest high-tech solution from hospitality communication specialist Call Systems Technology (CST) is called Service Please – and it gives customers the power to call for service at the touch of a button.
With Service Please, customers press a button on their table which illuminates the table number on a central screen, so that staff can quickly respond to their needs. What sets Service Please apart is its cost: the new CST product is a simple system that is designed to offer the most affordable solution, enabling every restaurant to take advantage of the technology.
“The low cost Service Please will make a big impact as it will allow restaurants in every sector of the market, big and small, to improve their customer service and increase their profits,” says Bruce McNair, sales director of CST. “Call buttons like Service Please encourage customers to order more, because they make it easy to get hold of the waiter. Our system uses reliable, proven technology, is simple to use, easy to install and has virtually zero running costs.”
New Mini-Boomerang Customer Call pager
The Boomerang customer pager system is another CST innovation that enhances customer service, by allowing guests to wander outside or drink at the bar while they wait for their tables to be ready. New at Restaurant 2011 is the Mini-Boomerang – featuring all the benefits of the original concept, but in a smaller, more compact package.
Staff give a Mini-Boomerang pager to customers as they arrive. As soon as the table is ready, an alert is sent to the pager, which vibrates, flashes and can be programmed to deliver a voice message, such as ‘your table is ready’. The guests then make their way to their table, without the need for staff to find or shepherd them. The pagers’ alert volume can be increased or decreased remotely, depending on how noisy or quiet the venue is.
All in one comms device
Many hospitality sites rely on a variety of communications systems, including two-way radios, pagers, phones and mobiles. CST’s C-3105 is a new DECT phone handset that allows organisations to integrate all their communications into one device. The C-3105’s critical messaging server (CMS) handles all communications, routing everything through the one handset: voice, alarms and SMS texts. Whether it’s a call from reception or a fire safety alert from an automated alarm, the C-3105 makes sure that recipients get the message instantly.
Amongst other CST solutions featured at Restaurant 2011 will be WaiterCall, a pager system that lets the kitchen tell waiting staff as soon as an order is ready, speeding up service and enhancing food quality. For corporate customers CST will show its ButlerCall Buttons. As well as allowing customers to quickly summon staff, the buttons can be linked to CST’s Genesis software which builds up a log of activity, highlighting potential problems from slow response times to repetitive complaints.
The CST stand will also feature the company’s established hospitality communications range including two-way radios, DECT hands-free headsets and the award-winning Call range of hospitality pager systems.
For details freephone Call Systems Technology on 0800 389 5642 or 020 8381 1338, email the company at sales@call-systems.com or visit the CST website www.call-systems.com.