Espresso specialist Caffeine Limited helps staff understand the bean AND the machine
Drake & Morgan is synonymous with chic, urban, modern hospitality. The dynamic group of bars and restaurants in London has just opened its site at Pancras Square, Kings Cross – the first to have ‘Drake & Morgan’ over the door. “We’re all about great drinks and good casual food,” says Operations Director Dylan Murray. With nine busy London sites and more on the way, it’s a formula that works. Dylan says that one of the elements of that success is getting the coffee service right – and to help ensure they do just that, Drake & Morgan uses espresso specialist Caffeine Limited to supply coffee, machines, maintenance, and most importantly, staff training.
Williams gives winners a little treat
Robert Mitchell, executive chef at Drake & Morgan was the delighted winner of the grand prize in the first #loveyourfridge prize draw organised by Williams Refrigeration.
The draw was open to anyone who contributed pictures or fridge care tips to the #loveyourfridge hashtag on Twitter. Top prize was a sumptuous hamper from Harrods, which included wine, champagne and a selection of luxurious food and confectionary. Three runners-up got a bottle of Taittinger Prestige Rosé Champagne and two champagne glasses each. (more…)
Drake & Morgan also cuts wait times, improves food quality and increases customer spend with ConnectSmart kitchen automation solution implemented by CST
When it comes to lunch, workers in the City tend to have high expectations but only 45 minutes to meet them. Which is a problem for restaurants. But Drake & Morgan, the female-focused, London-based restaurant and bar group, has managed to cut wait times, increase spend per head, quicken table turns and improve food quality across all five of its sites. How? By using the ConnectSmart® kitchen automation software and hardware technology, developed in the USA by QSR Automations® and supplied in the UK by Call Systems Technology (CST).
“We’re all about dining in beautiful surroundings, great food and presentation, and friendly, customer-focussed staff,” says Rob Mitchell, group executive chef. “We cater for the female market in the city. Our menu features a mix of British and European dishes, we offer fifty different wines by the glass and we look for consistency and quality across all the sites.”