30 July 2012
Call Systems Technology’s new C3110P supports retailers’ customer service and cost-cutting efforts Minimising costs and maximising customer service are two ways to combat the twin threats of the economy and competition in retail operations. Call System Technology’s C3110P all-in-one on-site phone and messaging system gives retailers critical advantages in efficiency, cost reduction and customer satisfaction, helping them to survive and thrive despite today’s difficult trading conditions.
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26 July 2012
Survey feedback from patients is 100% positive; pharmacy manager praises CST’s MediCall system: “simply a really useful tool” A busy outpatients’ clinic at Frimley Park Hospital, Camberley in Surrey, means the Pharmacy processes up to 200 prescriptions a day. “We target a maximum 20-minute turnaround for our customers, but this is a long time, especially in a relatively small waiting area. Our waiting room only has seating for about 20 people; if we have any more waiting, some have to...
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19 July 2012
Call Systems Technology supplies ConnectSmart kitchen display solution, bringing powerful flexibility and fundamental time improvements to restaurant operations Operating 52 restaurants in the UK, T.G.I. Friday’s® is one of the world’s favourite restaurant brands, known for creating an entertaining dining experience. “Our restaurants are fast paced and change constantly. Our IT solutions must be innovative and adaptable, as we continuously enhance our service style,” says Jeremy Dunderdale, head of information technology for T.G.I. Friday’s UK.
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11 July 2012
Smaller retail sites can emulate large stores and gain high ROI by giving shoppers an alternative to queuing Queues at customer service desks, order points or fitting and changing areas often look unsightly, especially in smaller retail sites. They can also damage a store’s reputation for customer service and hit profits, if customers decide to abandon the queue.
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4 July 2012
Retailers respond immediately to pay point enquiries with an integrated CashierCall system Simple changes in the way payment desk staff request assistance can reduce customer queuing, enhancing customer satisfaction and loyalty. An additional benefit is greatly improved efficiency.
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