Three decades of ice innovation, expertise and ‘outstanding customer support’ for the UK and Irish foodservice industry
Foodservice Equipment Marketing (FEM) and Manitowoc Ice are celebrating 30 years of partnership, marking three decades of collaboration, innovation and shared success in the UK and Irish foodservice markets.
Since becoming the exclusive distributor for Manitowoc Ice in 1996, FEM has supported dealers, consultants and operators with industry-leading ice solutions, backed by expert technical support, training and customer service.
Over the past 30 years, the partnership has evolved alongside the changing needs of the industry. Together, the two businesses have helped businesses across hospitality, foodservice, healthcare and leisure improve efficiency, reliability and sustainability, through a combination of Manitowoc’s innovative ice-making technology and FEM’s comprehensive support.
The strength of the relationship was acknowledged recently when FEM received two prestigious awards from Manitowoc Ice: Service Provider of the Year, recognising outstanding customer support and technical expertise, and the inaugural Marketing Excellence Award, the first award of its kind presented by Manitowoc Ice, which recognises FEM’s commitment to growing the brand across the UK and Ireland. In fact, this is the third consecutive year that FEM has received the Manitowoc Ice Service Provider award.
The celebrations were made even more special when Jonathan Smith, Manitowoc Ice’s field marketing manager for EMEA, presented the FEM team with a special ‘30 Years of Partnership’ plaque, commemorating the close bond they have developed over the decades.
FEM’s managing director, Harry Hogan, said, “Celebrating 30 years of partnership with Manitowoc Ice is a significant milestone for everyone at FEM – it’s a testament to the value of long-term relationships built on trust, shared values, innovation and a commitment to delivering the very best for our customers.
“Receiving the Service Provider of the Year and inaugural Marketing Excellence Award was a proud moment for our team. Being presented with the 30 Years of Partnership plaque from Jonathan made the occasion even more special. We were genuinely touched by the gesture and the recognition of the strong relationship we have built together.”
Jonathan Smith was equally enthusiastic. “Thirty years is an incredible achievement and reflects the strength of the connection between our two companies,” he said. “FEM’s dedication and commitment have played important roles in the success of the Manitowoc Ice brand across the UK and Ireland.
“We are delighted to celebrate this milestone together and recognise the fantastic partnership we have built over the past three decades. We look forward to continuing our shared success for many years to come.”
Manitowoc Ice is part of Pentair Water Solutions and continues to develop solutions that support modern foodservice operations through improved efficiency, reliability and sustainability.