Customer service is faster and more efficient with CST communications system
With a history tracing back to the 13th Century, the Marygreen Manor in Essex near Brentwood became a hotel in 1968 and has four AA stars and two AA rosette awards. Now it’s using QuickCall, a high tech communications system from hospitality specialists Call Systems Technology (CST), to deliver a truly four star service for its guests.
In 2011, the Marygreen Manor Hotel investigated new staff communication solutions after some dissatisfaction with its aging system, which was becoming “very unsatisfactory”, says hotel manager David Lee. The hotel then tried using Walkie-Talkies but this was a “completely unsuitable solution”, so he quickly sought an alternative.
David Lee knew about CST’s expertise in hotel systems and three months after installing the QuickCall system the company recommended, he couldn’t be more pleased.
“Efficient, easy to use and very reasonably priced,” he says when asked to describe the benefits of the system. “Staff members are more effective and tasks can be accomplished much faster than before.”
The QuickCall system at the Marygreen Manor Hotel comprises a central console with a qwerty keyboard, eight alphanumeric pagers and a night porter call button, all supplied by CST.
Users can send complete messages via the console, eliminating the need for call-backs to receive actions or instructions and enabling staff to help guests immediately after they make requests.
Housekeeping, lounge porters, duty managers and the hotel manager each carry a CST pager, which makes it easy to contact staff wherever they might be. This enables tasks to be accomplished faster than before and makes staff more effective.
After hours, the night porter carries one of CST’s pagers and is therefore able to respond to late arrivals or guests’ requests. A night use doorbell connects straight to the night porter’s pager for swift response to guests returning late.
The reception desk phone connects straight to reception staff or the night porter, as appropriate.
“QuickCall does exactly what we need it to do,” explains David Lee, “and doesn’t complicate things with unnecessary ‘bells and whistles’”.
Understandably, David Lee wholeheartedly recommends the system to other hoteliers.