Restaurant Automation Gets The iPod ‘Touch’
The hostess greets the party at the door – they booked for four, but now there are seven. The restaurant is packed, so the change is a big table management problem. The hostess taps her iPod touch and ConnectSmart sorts it instantly. "No problem, if you can just wait a few minutes in the bar, we’re sorting your new table right now."
At Hostec 2010 Call Systems Technology (CST) will preview the new mobile add-on for the ConnectSmart® Hostess seating and wait list management software from QSR Automations®. With the ConnectSmart Hostess Mobile software, reception and waiting staff can access the ConnectSmart Hostess system using a mobile device (including an iPod touch) from anywhere in the restaurant, to get information, greet parties, view and edit the wait list, and make table status updates.
ConnectSmart Hostess enables restaurant operators to increase covers and table turns. It minimises customer wait time whilst enhancing their dining experience, from start to finish. With Hostess, operations are coordinated to get more guests seated. In addition, every member of staff has access to the information needed to ensure each guest receives the best possible service.
"The Hostess Mobile add-on is a great way to improve both service and operational efficiency," says Ashley Sheppard of CST. "It really puts the restaurant team in motion, making information available where it is needed, when it is needed, eliminating confusion. For example, staff can keep customers right up to date with wait lists, from anywhere on the floor, and all table statuses remain accurate as they are being cleared and laid. Plus, Hostess Mobile will really impress the customers."
Already proven in thousands of locations in the USA, QSR’s ConnectSmart Hospitality Automation Solution links reception, waiting staff, bar, kitchen and management. The ConnectSmart solutions include kitchen automation, recipe management, seating and wait list management, call aheads and reservations, and online and mobile solutions. ConnectSmart automatically ensures that everyone knows everything they need to know to operate efficiently, thus optimising food quality, table turns and customer service – and increasing profits, too.
For details freephone Call-Systems Technology on 0800 389 5642, email the company at sales@call-systems.com or visit the CST website www.call-systems.com
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Call-Systems Technology (CST) supplies an award-winning range of specialist communications and software products for the UK hospitality industry. The company has introduced many technology innovations which have enhanced service and improved efficiency, helping UK caterers to satisfy their customers and increase their profitability.
The CST portfolio ranges from simple pager systems through restaurant management software to sophisticated packages for improved facilities management. CST’s award-winning Call range includes WaiterCall™, CustomerCall™, PageCall™, StoreCall™, ButlerCall™ and EasyCall™. CST’s latest products include the ConnectSmart® portfolio of restaurant automation products, developed and proven in the USA by QSR Automations®.
CST provides solutions in every sector of the market, including hotels, conference centres, stadia, bars, restaurants, schools and hospitals.