Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Winterhalter refines installation procedure

Faster and 100% right first time: restructure delivers major benefits

Winterhalter has restructured its service department in order to improve its installation procedures.  The restructure will mean that many more engineers will be available to install the market leader’s dishwashers and glasswashers, and that the process from order to install is not only faster but also more efficient – with the aim of a 100% ‘first time right’ rate.

“We have to hold our hands up and admit that the increase in sales over recent years had put a lot of strain on our installation team,” says Kieran Lynch, managing director of Winterhalter’s service division.  “Our customer support has to be as good as the machines we are installing – but to be best in class, we realised we needed to make major changes and investments in the service team.”

That investment means that ultimately Winterhalter will have over 90 engineers on the road who are qualified to install the company’s machines.  The restructure will see the install teams divided into regions, with a new customer support team, using advanced logistics software, ensuring the most efficient and fast installation service.  Their target is to install within two days of the order, or less.

“We have initiated a major training programme and we’ll be expanding the fleet of vans, to ensure our engineers have everything they need to install the customer’s warewasher, without a hitch,” says Lynch.

For more complex installations Winterhalter will be creating a new specialist role within the service team.  “They’ll undertake site surveys and lead the install team,” says Lynch.

For those dealers who prefer to carry out the install themselves, Winterhalter will be offering a comprehensive support package, including advanced training, to help them deliver the best possible service to their customers.

For more information about Winterhalter products:

 

 

 

 

 

 

Leave a Reply

Your email address will not be published. Required fields are marked *