The way to communicate and stay ahead of competitors
There’s more to running a hotel than giving people a bed for the night. Hotel guests are paying for quality service. If they need to order food or drinks, advice or assistance they don’t expect to be kept waiting. A good communications system throughout a hotel will reassure guests that their requests are dealt with quickly and effectively.
“Improving communication can immediately benefit customer service and staff efficiency. But many people don’t realise what can be done with a relatively simple communications system,” says Vicky Grover, marketing manager at CST. “So we have written a guide to show hotel managers just how easily it can be implemented and in doing so, can outshine their competitors.”
Call buttons, pagers, two-way radios and DECT phones all have their place in the modern hotel from the front lobby to the service basement. With a simple problem and solution format CST’s guide illustrates how communications systems help provide service anytime and anywhere.
“A common problem is that staff and managers alike are often put off by technology. But they shouldn’t be as they don’t need to know how it works, they just need to use it,” says Vicky Grover. “We advise and help our customers every step along the way so they get a system that is right for them.”
All CST’s communication systems are wireless, there’s no messy installation involved. All operators have to do is recharge handsets and replace batteries every now and again.
For details, Freephone Call Systems Technology on 0800 389 5642 or call 020 8381 1338, email the company at solutions@call-systems.com or visit the CST website www.call-systems.com.