Call Systems Technology News

Westfield Foodservice Operators Look To Hi-Tech Solutions

New shopping mall’s caterers demonstrate the variety of technologies available to solve issues such as food quality, table management and customer service

The new Westfield shopping mall at Stratford boasts a selection of eateries including top high street names such as Jamie’s Italian, TGI Fridays and Wahaca. Six of the foodservice operations have installed specialist communications, table management and restaurant automation solutions from Edgware-based hospitality specialist Call Systems Technology (CST).

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QuickCall Helps Deliver Four Star Service at Marygreen Manor Hotel

Customer service is faster and more efficient with CST communications system

With a history tracing back to the 13^th Century, the Marygreen Manor in Essex near Brentwood became a hotel in 1968 and has four AA stars and two AA rosette awards. Now it’s using QuickCall, a high tech communications system from hospitality specialists Call Systems Technology (CST), to deliver a truly four star service for its guests.

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Hi-Tech Mex

Wahaca’s investment in QSR ConnectSmart kitchen automation is paying big dividends for the ambitious London-based Mexican restaurant group

“It makes us better.” That’s how Wahaca group development chef Gavin Healy describes the impact of kitchen automation on the Mexican restaurant chain’s business. It’s a bold claim, the more so since the Wahaca concept was founded on food quality, excellence and Master Chef winner Thomasina Miers’ passion for flavour. All five Wahaca sites now have the ConnectSmart Kitchen (CSK) system from QSR Automations®, supplied and serviced by Edgware-based Call Systems Technology (CST), and while it’s meant a significant investment the company has no doubt about its value. (more…)

Efficiency and productivity at Whittington Hospital Imaging Department

CST MediCall™ pager system helps manage increased patient numbers from 96,000 to 150,000 per year

Since Whittington Hospital, North London, opened its new Imaging Department in November 2006, its throughput has increased from 96,000 patients per year to 150,000, within the same environment.

This dramatic increase is partly due to improvements in efficiency – improvements that have been significantly assisted by the 60 MediCall ‘patient pagers’ supplied by Call Systems Technology. Recep Suleyman, Whittington hospital’s imaging services general manager, estimates they enable staff to save at least 15 hours a day across the department. Today reception, consultants and radiology staff rarely need to leave their posts to find or accompany the next patient. The system enables maximum use of the imaging rooms too, enabling higher throughput.

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QSR ConnectSmart kitchen automation set to help Union Jacks fly high

Jamie Oliver’s new high profile venture, Union Jacks, has announced that it will be using QSR Automations’ high tech kitchen automation to help deliver the same quality standards of food as customers experience in the Jamie’s Italian chain. The QSR range is marketed and serviced in the UK by Edgware-based hospitality software and communications specialist Call Systems Technology (CST).

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Freshen up your service

Call Systems Technology’s Boomerang pagers with TouchClean® now available for foodservice

CST's Boomerang pagers now available with TouchClean for foodservice applications

Call Systems Technology’s (CST) Boomerang pagers are proving a popular way of managing queues at restaurants. When customers arrive, they are handed a pager so they can go to the bar or take a stroll nearby, secure in the knowledge they will be called back when their table is ready. Businesses that use Boomerang pagers report improved capacity management with quicker table turns, resulting in higher profit margins as well as increased customer satisfaction.

Now CST has released Boomerang™ CustomerCall™ pagers treated with TouchClean for restaurants and other foodservice applications. TouchClean is a long-life, light-activated coating applied over the entire pager surface. It destroys common germs as well as fungi, odours, smoke and other pollutants, keeping the pager fresh at all times. (more…)

New StewardCall Enhances Crowd Safety, No Matter How Busy the Stadium

CST’s locator feature can pinpoint every steward’s position precisely and instantly

CST's StewardCall can now pinpoint the location of every steward in the stadium

Call Systems Technology has launched a new version of its StewardCall system that not only considerably enhances crowd safety, but also speeds up response times to situations and emergencies and helps protect stewards.

The improvements are the results of a clever location-pinpointing feature. It means that, at the push of a button, anyone wearing a StewardCall transmitter can be precisely located, no matter how busy the stadium. It can also be linked directly to CCTV systems, so that the control room can see exactly what is going on, in an instant. (more…)

Restaurant Show 2011 – NEW PRODUCT LAUNCH, 10-12 October, Earls Court 2, STAND A50

Service Please!
More power to your Customer Service, at the touch of a button

A new low-cost pager system designed to shake up customer service in the hospitality sector launches at Restaurant 2011. The latest high-tech solution from hospitality communication specialist Call Systems Technology (CST) is called Service Please – and it gives customers the power to call for service at the touch of a button.

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Call Systems Technology, Stand B6 at Healthcare Estates 2011: Lone Worker Protection, Outpatient Pagers and Headset Communication Systems

Healthcare Estates 2011, 1-2 November, Manchester Central.

Call Systems Technology (CST) is exhibiting its latest range of communication devices on Stand B6 at Healthcare Estates 2011. These include multifunctional DECT handsets with lone worker safety features, the newest anti-bacterial and anti-viral MediCall™ patient pager treated with TouchClean®, and QDigital wireless headsets for efficient communication between medical staff in scanning departments and operating theatres.

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ServiceCall Buttons Help Hotels’ Olympian Efforts – Now and in 2012!

How to cope with extra business without hiring extra staff

Restaurants and hotels gearing up for the Olympics are confronted with the problem of dealing with extra business. One solution is to take on extra staff. But that brings its own problems. Hospitality communications specialist Call Systems Technology (CST) has another solution: use technology to become more efficient. It’s cheaper than hiring extra staff, even on a temporary basis, and it will deliver long-term savings.

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