Bar  < >  Waiter  < > Customer:  CST bridges the communications gaps

Stand I 40, Bar 08, Earls Court One

Major improvements in customer service in bars and restaurants - that’s the potential held out by paging specialist Call-Systems Technology at Bar 08.  With competition on the high street fiercer than ever, prompt table service can give a bar a comparative edge - and this in turn can boost profits. Orders can be taken faster, fewer orders are lost, and tables can be turned more quickly.

At Bar 08 CST is showing a range of paging products that bridge the gaps in communication between the bartender, chef, the waiting staff and the customers. The systems are designed to help speed up food and drink service, improve customer satisfaction and increase turnover and profits.

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Award-winning 5 Star Exclusive Hotel and Spa improves customer service with better staff communication - and slashes call costs

"Genesis GSM has made a huge difference to Pennyhill Park.  Our staff can now use a single mobile handset throughout the hotel for all communications" - Duncan Couper, Front of House Manager

Pennyhill Park, the award-winning country house hotel and spa near Ascot, has installed the new Genesis GSM private mobile phone network from Call-Systems Technology. It has not only dramatically improved communications between staff, but also started to slash the hotel’s phone call costs.

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“A huge difference” - Duncan Couper, PennyhillPark

The biggest development of the year in hospitality communications - Genesis GSM - was showcased at HOSTEC on stand H1300. It’s from communications specialist Call-Systems Technology, and is a revolutionary ‘private mobile network’ that allows the conventional mobile phone to act as a complete ‘all-in-one’ communications device - text pager, DECT phone, two-way radio and instant alarm alert device. Integrating to the site’s PABX all internal calls are free and it automatically routes outgoing calls for the lowest possible cost.

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Glasgow Celtic FC pioneers easy and fast stadium restaurant and hospitality box paging system

Controlling the crowds at a modern top-flight football club isn’t just about keeping the terraces happy.  There are big extra benefits to be gained from looking after the diners and hospitality box guests too.

When Glasgow Celtic FC refurbished its hospitality suites last summer, it looked very closely at all the options to improve not just comfort and dining, but service too. And key to enhancing service and efficiency were two paging systems from Call-Systems Technology - EasyCall and PageCall - that allow staff to know instantly when club members and guests need service and attention.

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Call-System’s Technology’s POSpage communications system replaces the loud, intrusive and often ineffective tannoy commonly used in stores to alert staff when assistance is required.

POSpage delivers a new level in effective store communications, by paging directly from a PC-based POS terminal. It is designed for use with touch screen Windows-based EPOS machines and its on-screen buttons are fully programmable to suit each retailers’ requirements. When touched, the button sends a message directly to the pager of the required person, with vibrating and audio alert plus a text message telling them where they are required and why.

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CST launches Genesis GSM - the future of hospitality communication systems. Capacity management solutions also on show at Hostec Europe

Stand H1104 and H1300

A new company internal communication system that can also slash mobile phone costs is being shown for the first time at Hostec 2008 by Call-Systems Technology (CST). Designed as a private mobile network , Genesis GSM allows conventional mobile phones to act as an ‘all-in-one’ device - pager, DECT phone and alarm alert - as well as being a conventional mobile. It can use the site’s own PBX switchboard and automatically route calls for the lowest possible cost - or even for free within the site itself.

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SWIP’s’ Business Suite Creates Great Impression With ButlerCall Paging System

Scottish Widows Investment Partnership ( SWIP ) is one of Europe’s largest asset management companies, managing funds worth around £97.8bn.   So creating the right impression with client investors is vital. Recently the Business Suite at the company’s stunning Edinburgh One building installed a paging system that not only makes service more efficient, but is also getting a great reaction from visitors.

Jimmy Scott is Corporate Services Manager at Edinburgh One - it’s his job to make sure that the clients enjoy all the facilities of the business suite’s nine rooms, from executive dining to conference presentations.

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There’s no queue with Call-Systems Technology’s CustomerCall

CustomerCall is Call-Systems Technology’s (CST) innovative queue management system.  Instead of waiting in line for their turn, customers are given a pager and can shop or browse through the store until it’s their turn – at which point they can be paged to come back. 

It can be used at any counter where there’s often a queue, such as shoe departments, advice areas, health and beauty departments, opticians, pharmacies, camera shops, and so on. 

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Call-System Technology’s EasyCall is hot stuff in the Curry Capital of Great Britain

It’s official: Leicester is the UK’s 2007 Curry Capital and the city’s Indian Restaurants are preparing for an increase in business. For the Ek Maya, the restaurant that was team leader for the city’s winning bid, more business holds no worries. The restaurant’s owner and proprietor, Kaycee Patel is well prepared: about 7 months ago he installed EasyCall, Call-System’s Technology’s wireless paging system to improve efficiency in serving.

Kaycee Patel does not have a restaurant background and so was free of traditional ideas and constraints when it came to developing his new business - Ek Maya . He has turned the old Comet building (10,000 sq feet) in Dysart Way, Leicester into an Indian Restaurant and more.

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Stand B31, Earls Court 2, 8th-10th October 2007

Hospitality communications specialist Call-Systems Technology (CST) is highlighting two major themes at The Restaurant Show this year: Capacity Management, and Beating The Smoking Ban.

Prominent on the stand will be HostAlert, the award-winning restaurant wait list, reservations and table management system that can speed up table turns, decrease table waiting times and increase revenue opportunities.

Also on show will be the established ‘Call’ range of restaurant communications systems, designed specifically to increase efficiency and enhance customer satisfaction.  The range includes EasyCall, CustomerCall and WaiterCall, each system tailored to the exact needs of any variety of restaurants.

Other solutions on show include the comprehensive ResPAK restaurant bookings management system, Genesis paging software, and a wide range of communications systems addressing hospitality and facilities management.

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