Falcon maintains support to help customers through Covid 19 crisis

British manufacturer is committed to providing the highest level of customer service

In these uncertain times Falcon Foodservice Equipment has committed itself to supporting its customers and their businesses. The company is taking all necessary steps to ensure it continues to provide the level of service and support the market expects from Falcon.  Falcon is working closely with all its delivery and logistics partners to ensure frequent and flexible delivery options remain available.

“We have stock in multiple locations across the UK to ensure we are able to deliver the products customers need, when they need them, including next day if required,” says Peter McAllister, Falcon’s managing director.  “Our spare parts warehouse is fully stocked and parts can be delivered anywhere in the country, next day.”

Falcon’s customer service and technical support teams are available by phone and email as per usual, as is the company’s sales team.  “We want to provide the support our customers need for their businesses during these difficult times. Culinary support from our team of chefs is also only a phone call away,” says McAllister.

Contingency plans are in place to ensure that, in the event of Falcon staff being affected, orders will continue to be met.  “We have a very flexible workforce so we can adapt in response to the ever-changing situation.”

McAllister adds, “We appreciate that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. We want to assure the market that we are here to assist in whatever way we can to help all our customers, colleagues and service partners through these uncertain times.”