Coronavirus Outbreak – HTG Customer Statement: 24/03/2020 UPDATE
With COVID-19 dominating the headlines daily, we would like to reassure you that HTG Trading Ltd (Hubbard Systems & Taylor UK) is continually monitoring this fast-moving event and following all available advice from the World Health Organisation and Public Health England.
As you would expect, we’ve been taking this matter extremely seriously.
Our overriding aim was to continue to support our customers, their businesses and our suppliers, without jeopardising the health and safety of our own staff.
Due to the unprecedented speed at which the COVID-19 pandemic has evolved and following the active measures which have been put in place to force social distancing by the closure of restaurants, cafes, bars, visitor attractions, and all other areas of social gathering, by the government, HTG Trading Ltd has made the operationally necessary decision to reduce our field activity over this uncertain period.
As a responsible employer, our first priority is to our employees. We feel that it would be irresponsible to put any member of our team or our customers potentially in harm’s way of the virus. Whilst we can maintain high levels of both personal and environmental hygiene, our day to day business requires close contact either between employees or directly with customers. We have therefore concluded that we cannot fulfil our sales and service obligations without compromising the strict social distancing policies outlined by the government. As a result, we have suspended any equipment deliveries, direct sales activity, equipment installations or service activity until we are advised it is safe to do so again by the government. In the short term we have a team of experts to help you to ‘mothball’ your equipment in a safe and structured way, and can provide guides on draining, sanitising and wrapping your equipment so that it is ready to serve after the pandemic has passed.
Our aim is to protect our workforce and ensure their job security as much as we can, so that once this unique, global event is over, the sales and service teams, from both Hubbard Systems and Taylor UK, are ready and able to serve your business when you need them in the future.
Hubbard Systems and Taylor UK will be operating with reduced capacity over the coming weeks and our goal is to provide support to our customers wherever we can whilst maintaining the recommended social distancing measures.
Our Sales Office will be open as normal, albeit with reduced capacity, should you have any questions regarding any outstanding orders, and can advise on products and equipment availability should you wish start planning for the future.
The Taylor UK Service & Support Centre and Hubbard Systems Technical Advice lines will be open as normal, again on a reduced capacity. We will be just a phone call away, providing over the phone technical advice and assistance to customers wherever possible throughout these trying times. Our parts departments will be open and ready to dispatch any self-fit spare parts and consumables which you may need throughout this period.
Thank you for your ongoing business, understanding and support during these unprecedented times.
HTG Trading Ltd
106 Claydon Business Park, Gt. Blakenham, Ipswich, Suffolk, IP6 0NL